We want you to love your artisanal bag. If something isn't right, you can return or exchange your order within 14 days.
Return within 14 days of delivery for a full refund or exchange
Items must be unworn, unwashed, and in original condition
Include all tags, dust bags, and original packaging
We provide free return shipping labels for UK orders
Log into your account and go to Order History. Select the order and click "Request Return". Alternatively, contact our support team.
We'll email you a prepaid return shipping label within 24 hours. Print it and attach it securely to your package.
Drop off your package at any Royal Mail, Evri (formerly Hermes), or DPD collection point. Keep your receipt as proof of postage.
Once we receive and inspect your item, we'll process your refund within 3-5 business days. Refunds appear on your statement in 5-10 business days.
Most items can be returned within 14 days of delivery. Items must be:
Our customer support team is here to help with any questions about your return or exchange. We typically respond within 24 hours.
Log into your account to initiate a return or exchange request.